Taking Bell to court and ‘secret’ airline fares: CBC’s Marketplace consumer cheat sheet


Miss one thing this week? Do not panic. CBC’s Marketplace rounds up the consumer and well being information you want.

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Bell loses in court

One buyer’s authorized battle over service charges has resulted in victory. A Toronto man took Bell Canada to court after the corporate refused to honour a verbal contract he made with a name centre rep for TV and web companies. When the e-mail affirmation arrived, it mentioned costs had been “topic to change.” The deputy choose dominated the telecom large cannot promise a value, then change it.

A latest Go Public/Marketplace hidden digicam investigation captured gross sales reps for Bell falsely telling clients their month-to-month value wouldn’t enhance for 2 years.

App presents ‘secret fares’

Air Canada and WestJet had been planning to launch a few of their seats in a brand new app, with main reductions. The Hopper app makes use of push notifications to alert customers to low-cost fares (up to 35 per cent off) that are not out there on-line. The explanation for the lower price? Airways supply the reductions to assist refill planes and enhance bookings.

Air Canada and WestJet have since severed ties with Hopper due to confusion over the developer’s announcement that the airline would supply “secret fares” on its app.

The Hopper app will alert customers to low-cost fares that the corporate says will not be out there on-line. (Mark Blinch/Canadian Press)

Information-only offers referred to as ‘a joke’

Half a gigabyte of knowledge for $30 a month — that is what Bell and Telus are proposing as their lower-cost data-only offers. Critics are calling the potential plans from massive telcos “embarrassing,” “impolite” and “a joke.” One consumer watchdog group says the telcos ought to base their cheaper data-only offers on the $60, 10 GB plans they supplied in some provinces in December.

Extra from Marketplace: Cellphone knowledge shock.

Extra home-delivered groceries

On-line grocery buying and dwelling supply may very well be coming to your neighbourhood. Loblaws buyers in Montreal, Halifax and Regina might be amongst those that can attempt it out. The push for grocery supply could have one thing to do with the information final yr that Amazon purchased Complete Meals Market (together with its Canadian areas).

Canada’s largest grocer plans to “blanket the nation” with on-line grocery companies this yr. (CBC)

What else is occurring?

Gasoline costs spike and Canadians preserve filling up. A litre of gasoline was greater than $1.60 at some stations in Vancouver this week and costs jumped virtually 20 cents per litre throughout Canada over the past three months. The costs are anticipated to proceed rising over the summer time.

Canadian fraud victims may get their a refund. After a category motion within the U.S., Western Union was ordered to pay again $586 million for failing to shield its clients. However Canadian fraud victims may very well be coated by the settlement too.

This week in recollects

This henna may trigger chemical burns; this youngsters’s cardigan may very well be a choking hazard; this magnetic putty may include excessive ranges of arsenic; this elliptical cross coach may very well be a fall hazard; this greeting card may very well be a watch damage threat.

What ought to we examine subsequent?

Our TV season has wrapped till the autumn. Miss an episode? Watch Marketplace investigations on demand right here. We’re busy engaged on new tales and need to hear from you. What do you suppose we must always examine subsequent? Electronic mail us at market@cbc.ca.




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